Microsoft Dynamics Blog

Welcome to Armanino’s Microsoft Dynamics Blog, where you’ll find information on topics across Microsoft Dynamics 365 ERP and CRM, Dynamics GP, Power BI, PowerApps, Flow and more. Use these tips, tricks and insights to get the most out of your applications! Want these articles delivered straight to your inbox? Subscribe to our newsletter below.

Tuesday, May 1, 2018

Dynamics 365 CRM Usability Tips

After using an application such as Dynamics 365 for Sales (CRM) for many months or years, sometimes we as users get stuck in a rut. We might feel like we have fully mastered an application and have nothing left to learn. In that vein, let me drop a few bits of CRM knowledge your way …

Friday, June 24, 2016

Dynamics CRM App for Outlook vs. CRM for Outlook

Discover the difference between the Microsoft Dynamics CRM App for Outlook versus Microsoft Dynamics CRM for Outlook. Take a quick look at the list of features comparing the two to see what’s right for you. What’s the difference? Dynamics CRM for Outlook (also known as the “The CRM Outlook Client”) A full featured add-in for …

Monday, December 7, 2015

3 Essential Customer Service Improvements for 2016

To remain competitive in today’s marketplace, companies must stay ahead of consumer trends and apply learnings to their customer service approach. But where do you start? Successful customer service executives know to focus on improvements that will yield impact back to the business. Here are 3 vital customer service improvements for 2016 that drive cross-business …

Tuesday, December 1, 2015

Dynamics CRM Duplicate Detection Due Diligence

If cleanliness is next to Godliness, then ensuring that your data is in order must be good for the soul. There are many areas of which to be mindful of when considering how to keep your company’s CRM data in order. Today we’re going to review the options for “Out of the Box” CRM Duplicate …