Microsoft Dynamics Blog

Welcome to Armanino’s Microsoft Dynamics Blog, where you’ll find information on topics across Microsoft Dynamics 365 ERP and CRM, Dynamics GP, Power BI, PowerApps, Flow and more. Use these tips, tricks and insights to get the most out of your applications! Want these articles delivered straight to your inbox? Subscribe to our newsletter below.

Wednesday, January 16, 2019

Creating D365 Customer Engagement Apps Using the Web (Traditional Interface)

The App Designer is a great new feature for Dynamics 365 Customer Engagement that allows you to tailor a user experience to a specific set of entities, views, dashboards and other customizations. (For those unfamiliar with the term, Dynamics 365 Customer Engagement refers to the suite of solutions often associated with CRM, including Dynamics 365 …

Thursday, November 29, 2018

Dynamics 365 PSA vs Projects Module: Maybe You Don’t Have to Decide

Last year, I wrote a blog comparing Project Service Automation (a newer offering in the Customer Engagement suite) to the Projects module in Dynamics 365 Finance & Operations.  Since then, Microsoft has worked to integrate the two similar offerings. Below is the vision Microsoft shares of how they see these two areas interacting: The integration …

Wednesday, November 28, 2018

Full-Featured Telecom and SMS functionality for D365 with Ytel

Ytel is a customer engagement platform that simplifies business communications across multiple channels. Recently, they have developed a solution in Dynamics 365 for Customer Engagement (D365 CE) to integrate their platform into your existing Sales, Marketing, and Operations processes. The D365 solution itself is simple, yet effective. Ytel has done the heavy lifting to hook …

Wednesday, October 31, 2018

Dynamics 365 CRM and AI: Why You Really Should Try Versium Predict

A few releases back, Microsoft partnered with Versium Analytics to provide Dynamics 365 customers with artificial intelligence (AI) for predictive analysis and lead generation directly within D365 CRM. It’s been over a year since the Versium Predict tool has become available in CRM, and despite the friendly price tag ($0), we haven’t seen a lot …

Monday, October 22, 2018

Build Next Gen Dynamics 365 xRM Apps With Power Platform

It’s no secret that Dynamics 365 is a great platform for any business application that requires a data layer, a logic layer and a UI layer, as it provides the necessary plumbing and extensibility to meet virtually any requirements. The concept of xRM has been around since the early days of Microsoft Dynamics CRM and …

Tuesday, September 11, 2018

Microsoft Dynamics 365 for Marketing: Feature Highlights

Last spring, Microsoft released their much-anticipated new marketing platform, Dynamics 365 for Marketing. Dynamics 365 for Marketing is a full-featured marketing automation suite with multi-channel capabilities including bulk email automation, form submissions, landing pages and analytics, plus an in-depth event management and events portal. As of version 9.0, Dynamics 365 Customer Engagement users will have …

Tuesday, March 27, 2018

Microsoft Dynamics 365 for Sales, Marketing and Customer Service Spring Release Highlights

Microsoft recently revealed the Spring 2018 release notes for their Microsoft Business Applications portfolio. The release notes span multiple Microsoft business applications, including Dynamics 365, PowerApps, Power BI and the Common Data Service (CDS). The Spring 2018 release for Microsoft Dynamics 365 includes significant improvements for Dynamics 365 CRM for Marketing, Sales, Customer Service and …